Returns

“Remember, Your Return is Someone’s Delivery!” Please take care to return your items with the same care that you received them. BTW provides one UPS Authorized Return Service (“ARS”) Tag inside each delivery for rental items. Place the ARS sticker over the original shipment label. ARS packages must be in transit back to BTW no later than the following Wednesday after the Use Date or they will be subject to a full rental rebilling charge. Late returns must be returned to our warehouse at Account’s expense via the quickest means possible.