How It Works
Renting tuxedos through BTW is simple. Here's the entire process from start to finish — whether you've done this a thousand times or you're brand new to formalwear rentals.
1
Customer Comes In
Help Them Choose a Style
Your customer comes into your store — usually a groom, groomsman, or someone attending a formal event. Browse our online catalog or use our color match tool to help them pick a tuxedo or suit style, vest color, and tie. Take their measurements or use measurements they provide. That's all you need from the customer.
2
Place the Order
Online, Phone, Email, or Fax
Place the order however you prefer: through our online order portal, by phone at 888-966-6697, by email to orders@belltuxedowholesale.com, or by fax. Include the event date, sizes, and styles. Your card on file is charged when the order ships, not when you place it. Save 5% on eligible garments and fees when you order online. Shipping is excluded.
3
We Ship It
Advance Orders Arrive Early
Orders placed in advance are scheduled for delivery about one week before the event or use date. That leaves time to try on and request size changes if needed. Rush orders and orders placed during event week ship as soon as possible after processing. Transit time depends on the shipping service. The box includes a prepaid UPS return label.
4
Customer Picks Up & Wears It
They Look Great, You Get Paid
Your customer picks up their rental from your store (or receives it via drop ship). They wear it to their event. Your retail revenue less BTW rental charges is a gross estimate before your store's operating expenses, labor, taxes, payment fees, and other costs.
5
Send It Back
Slap the Label On, Drop It Off
After the event, your customer returns the rental to your store. Place the included UPS return label over the original shipping label and drop the box at any UPS location. Returns must be in transit by Wednesday after the event date. That's it — you're done.
What You Need to Know
Free Damage Waiver
Every rental includes a damage waiver at no additional BTW charge. If you charge customers a separate fee, account for your own costs and pricing policies.
Free Shipping at $500+
Orders $500 or more ship free both ways via UPS Ground. $251–$499: free return shipping. Under $250: account pays shipping.
Easy Exchanges
Something doesn't fit? Exchanges are $2.50 per item to cover dry-cleaning. If the sizing issue was our error, it's free and we cover shipping.
Rush Orders
Need it within 7 days? No problem. Rush fee is $5.00 per order. Account pays expedited shipping if needed.
Drop Shipping
BTW can ship directly to your customer anywhere in the country — with a return label included. Perfect for out-of-town groomsmen.
No Minimums
Place rental orders for the quantities your store needs, without a minimum order requirement.
Pro Tip — The Damage Waiver
BTW includes the damage waiver at no additional BTW charge. If you choose to charge customers a separate fee, decide the amount based on your costs and pricing policies. Do not treat the fee as net profit without accounting for your business expenses.
Common Questions
How quickly will my order arrive?
Orders placed in advance are scheduled for delivery about one week before the event or use date so there is time for try-ons and size changes. Rush orders and orders placed during event week ship as soon as possible after processing. We use UPS Ground unless another service is arranged.
What if my customer is out of town?
Use our drop shipping option. The groom books with you, and BTW ships directly to each groomsman anywhere in the country with a return label included. Your gross amount is your customer charge less BTW rental charges, before your other business expenses.
What sizes do you carry?
Boys 3 through Men's 80. Coats in Modern Fit and Slim Fit. Pants in Regular, Slim, and Skinny Fit. Sizes 56 and up add $7.50 per unit to your cost.
When am I charged?
Your card on file is charged when the order ships — not when you place it. You receive an email with tracking info and charge confirmation at time of shipment.
What if I need to cancel an order?
Orders cancelled before production: no charge. Orders cancelled after production but before shipping: $20 cancellation fee. Orders cancelled after shipment: full rental charge.
How much should I charge my customers?
Use our Profit Calculator to estimate customer charges less BTW rental charges, before your other business expenses. Most accounts charge $175–$250 for a complete package. Check our Rental Pricing Guide for item-by-item suggestions.
New Account?
If you haven't set up your account yet, check out our Getting Started guide or use our Profit Calculator for a gross rental estimate before other business expenses.